Senior Case Manager Crisis Response

1 Part-Time Contract position

The Rexdale Community Health Centre (RCHC) is a multi-service centre providing primary health care, health promotion and community support services, including settlement and community development activities for families, children, youth, adults and seniors of diverse backgrounds.

Rexdale Community Health Centre is looking for a Senior Case Manager for the newly funded Northwest Community Crisis Support Service (NW CCSS). This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto.  This pilot program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises.  This program aims to reduce the harm experienced by people who have mental health and addiction challenges, as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.  The NW CCSS is in partnership with a Collaborative which includes the following organizations:

• Addiction Services Central Ontario
• Black Creek Community Health Centre
• Black Health Alliance
• Canadian Mental Health Association Toronto
• Caribbean African Canadian Social Services
• Jane Finch Centre
• Rexdale Community Health Centre
• Yorktown Family Services

The Senior Case Manager-Crisis Response will assess and support community members who are at risk of experiencing a crisis and/or are currently experiencing a crisis in the community, with the goal of providing culturally appropriate support, such as system navigation and timely referral to appropriate services, as well as providing short-term crisis intervention work such as counselling and case management.

 Responsibilities:

• Respond in a timely manner to referrals of community members who are at risk of being in crisis and/or have faced crisis
• Conduct comprehensive client assessments to understand the client’s needs and strengths.
• Ensure assessment and service plan incorporates clients’ goals, values, skills, resources, strengths and service requirements.
• Provide crisis counselling, short-term crisis management, advocacy and referrals involving the client and members of his/her immediate support network in the process.
• Complete thorough crisis and safety plans.
• Ensure clients’ linguistic and cultural needs are considered in the service plan.
• Facilitate problem-solving by providing supportive counselling
• Provide health promotion education and prevention strategies.
• Representing the program externally and liaising with key stakeholders/partners to assess community and client needs.
• Having a collaborative, open and client-centered approach with clients, members of the team, partners and community stakeholders.
• Being proactive, taking initiative and identifying/implementing quality improvement opportunities.
• Advocate on behalf of the client as necessary.
• Incorporate an anti-racism and anti-oppression lens in all assessments and responses, including the impact of social determinants of health.
• Work collaboratively with clients to identify, develop and fulfill the goals they identify as meaningful and relevant.
• Foster and assist in the development of self-reliance and strong peer connections
• Follow up with clients as well as service providers to ensure uptake of services and that relationship is working, including organizing case conferences of involved clients supports
• Inform clients about resources to facilitate self-referrals
• Assess clients’ familial and social networks and identify/offer additional support to caregivers and support network
• Maintain an up-to-date knowledge of community resources, internal policies and procedures, agency protocols and share relevant information with other staff
• Participate in staff meetings and on interdisciplinary teams; participate in Centre as may be required
• Develop, implement and update the case management work plan in conjunction with a supervisor, as well as identify action plans
• Keep general program and participant information and records and maintain accurate engagement and outreach statistics, records and reports; ensure weekly data collection and recording of all encounters, either electronically or manually, as directed
• Develop and maintain a flexible work schedule that accommodates the needs of the community and the Community Crisis Response Service as approved by your supervisor
• Carry out other duties as may be assigned from time to time

Qualifications and Assets:

• A post-graduate degree in social work, child and youth care, or other social service, or a combination of at least three years of related work experience and relevant education.
• Three to five years of work experience in social service positions working in a culturally and racially diverse community.

• Demonstrated skills and experience in working with underserved communities
• A commitment to an interdisciplinary team approach to the coordination of health and social services
• Strong communication skills (verbal and written) combined with computer literacy are required. Ability to negotiate, communicate and maintain a supportive, trusting relationship with those being served.
• Experience in program development, implementation, and evaluation.
• Knowledge of community-based health services
• Strong and demonstrated ability to form relationships with individuals while maintaining healthy boundaries
• Caseload management skills, including developing action plans for clients, monitoring client progress and maintaining records

• Ability to work effectively within a diverse and multi-disciplinary team.
• Excellent interpersonal, decision-making, problem-solving and conflict-management skills.
• Demonstrated flexibility and organizational and time management skills in a high-pressure environment.
• Ability to work evenings and weekends.

• Knowledge of the Personal Health Information Privacy Act, Consent of Information / Records of Information and Medical Records Management
• Knowledge of the Rexdale community
• Bilingual in French and English is considered a strong asset
• Must be able to provide a vulnerable sector security clearance

Salary Range: $ 35.19 to $42.40 hourly (based on experience)

Hours per week: 17.50 hours per week

Contract Length: March 31, 2025, with possibility of extension

Starting date:  ASAP

Application Due Date: September 13, 2024

Please apply in confidence to:

Stephanie McQueen, Human Resources Generalist

Via email: stephanie.mcqueen@rexdalechc.com

Please quote “Senior Case Manager” in the subject line.

We would like to thank all applicants for their interest; only those selected for interviews will be contacted. No phone calls, please.

Rexdale CHC strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources at stephanie.mcqueen@rexdalechc.com for assistance.

Please note this is a unionized environment-UFCW Locals 175 and 633