The Rexdale Community Health Centre (RCHC) is a multi-service centre providing primary health care, health promotion and community support services, including settlement and community development activities for families, children, youth, adults and seniors of diverse backgrounds.

 Position Overview

The Mental Health Program Manager will lead the development, implementation, and optimization of an integrated mental health department, ensuring efficient service delivery, strategic partnerships, and sustainable program growth. This role requires strong systems thinking, operational excellence, and a commitment to equity-based and trauma-informed care. The ideal candidate will have deep knowledge of the challenges faced by African, Caribbean, and Black (ACB) individuals in mental health and addiction services, along with experience in leading multidisciplinary teams in high-intensity service environments.

 Key Responsibilities:

Caseload and Service Management

• Design and implement caseload management systems.

• Establish and monitor service duration guidelines.
• Develop transition protocols for care continuity.
• Oversee waitlist management and capacity planning.
• Create and maintain external referral networks.

 Partnership Development

• Lead partner engagement strategy.

• Establish service integration protocols with community partners.
• Develop formal partnership agreements.
• Coordinate cross-organizational service delivery.
• Manage partner-provided therapy services.

 Strategic Planning & Quality Improvement

• Guide department strategy aligned with the organization’s mission.
• Establish a service user advisory committee.
• Lead evidence-based program development.
• Design and implement monitoring and evaluation systems.
• Oversee EMR optimization for mental health services.
• Ensure compliance with anti-racism, equity, and accessibility policies.

 Operational Excellence

• Manage departmental budget and resource allocation.
• Supervise clinical and administrative staff, including therapists, social workers, and peer support workers.
• Provide mentorship, coaching, and support for staff in culturally competent and trauma-informed approaches.
• Implement service targets and limits.
• Ensure regulatory compliance with legislative frameworks (e.g., PHIPA, Mental Health Act, Consent & Capacity).
• Develop risk assessment, crisis response, and duty-to-report protocols.

Qualifications and Experience

• Master’s degree in a mental health-related field.
• Licensed mental health professional.
• 10+ years of clinical experience.
• 5+ years of management experience in mental health services.
• Demonstrated success in systems implementation.
• Experience with partner engagement and interagency collaboration.
• Strong data analysis skills for performance monitoring and decision-making.

• Lived experience and/or deep understanding of challenges faced by ACB individuals in mental health and addiction services.
• Experience in community health settings and developing anti-oppressive, culturally affirming programs.
• Strong understanding of systemic barriers, racial trauma, and historical healthcare mistrust in ACB communities.
• Ability to advocate for policies and funding that promote equity and address health disparities.
• Experience leading and supervising multidisciplinary teams.
• Expertise in staff wellness, burnout prevention, and performance management in anti-racist and high-intensity environments.
• Grant writing and funding application experience.
• Proficiency in EMR systems and program evaluation using qualitative and quantitative methods.
• Conflict resolution and crisis communication skills, particularly in diverse populations (ACB, LGBTQ+, newcomers).

Key Competencies

• Leadership: Ability to inspire and lead a team, fostering collaboration and maintaining high morale.
• Communication: Strong verbal and written communication skills with timely communication with all stakeholders, including staff, community members, and external partners.
• Conflict Resolution & De-Escalation: Demonstrated ability to effectively manage and resolve conflicts, de-escalate tense situations, and maintain a positive and productive work environment.
• Problem-Solving: Strong critical thinking and decision-making skills to address operational challenges and program-related issues.
• Cultural Competence: Deep understanding of, and sensitivity to, the needs of diverse communities, ensuring programs are accessible, inclusive, and culturally appropriate.
• Interpersonal Skills: Ability to work with and manage individuals from a variety of backgrounds and personalities, fostering an inclusive and respectful team dynamic.
• Organizational Skills: Ability to multitask and manage several programs simultaneously, with attention to detail and deadlines.

Salary: $67,948 – $81,867 (depending on experience) plus extended benefits and HOOPP

Hours: 35 hours per week

Starting date: ASAP

Status: Non-unionized position

Closing date for All Applicants: March 21, 2025

Please apply in confidence to:

Stephanie McQueen

Human Resources Generalist

Via email: stephanie.mcqueen@rexdalechc.com

Please quote “Mental Health Program Manager” in the subject line.

We would like to thank all applicants; only those invited to interviews will be contacted.

No phone calls, please.

 Please note this is a unionized environment-UFCW Locals 175 and 633.

The Rexdale Community Health Centre is committed to Employment Equity and encourages applications from people representing the diverse community we serve. Rexdale CHC strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes please contact Human Resources at stephanie.mcqueen@rexdalechc.com for assistance.